Overview
The Information Technology (IT) department plays an important role in driving innovation in technology and security, ensuring that all users have a seamless digital experience. Our commitment to cybersecurity is evident in our proactive efforts to educate and protect against potential attacks, safeguarding the integrity and confidentiality of our data. We are dedicated to adopting the latest technology and best practices, ensuring that our IT environment not only meets but exceeds our users' expectations. Our focus lies in developing modern, user-friendly platforms, while continuously evaluating and upgrading older ones to meet current standards. Our commitment to service quality remains steadfast, with continuous efforts to enhance customer satisfaction and address feedback promptly. Beyond our core academic and administrative support roles, we actively collaborate with governmental and industrial agencies, offering them valuable insights and solutions.
Vision
To be recognized as a global leader in academic IT services,we aspire to establish a connected campus where technology serves as the foundation for all achievements. This will enable us to enhance and support outstanding educational experiences, as well as maintain KFUPM's position as a leader in the integration of technology throughout education, service, and research.
Mision
To accelerate the advancement of KFUPM’s dynamic, diverse, and collaborative academic community by providing innovative and transformative IT services that support the university's mission of teaching, research, innovation, and service. We are dedicated to using the power of data to drive efficiency and user satisfaction.
Goal
- Service Reliability and Asset Protection: Ensure high service availability, protect core assets, maintain data integrity, and safeguard against cybersecurity threats.
- Enhanced Learning and Research Experience: Facilitate enhanced learning and research through the adoption of the latest technologies, creating a more innovative and dynamic academic environment.
- Enhanced Faculty and Staff Satisfaction: Improve faculty and staff satisfaction through enhanced electronic services and business process reengineering, making work processes more efficient and user-friendly.
- Digital Transformation and Connectivity: Embrace the principle that "Everything that can be digitalized, will be digitalized. Everything that can get connected, will get connected." Explore opportunities for digital transformation and connectivity in all aspects of campus operations while recognizing that not all efforts will yield the desired results.
- Strategic Technology Alignment: Align technological decisions with academic and administrative goals through Enterprise Architecture.
- Infrastructure Excellence: Develop and maintain a scalable, sustainable IT infrastructure supporting research, high-performance computing, and data analysis.
- Talent Development and Skill Enhancement: Prioritize training and skill development for IT personnel, keeping the team updated with emerging IT disciplines and technological advancements.
- Integration of Emerging Technologies: Explore and implement the use of emerging technologies such as drones, blockchain, robotics, autonomous vehicles, AR/VR, 5G, IoT, Robotic Process Automation, Digital ID, generative AI (such as ChatGPT), and other technologies to enhance campus operations and services.
- Mobile Technology Accessibility: Ensure that campus services and information are easily accessible through mobile technologies, catering to the increasing use of smartphones and tablets.
- User Training and Education: Provide training and education programs for faculty, staff, and students to effectively and safely utilize new technologies, including Digital ID.
Responsibilities
- Provide secure, reliable, and user-friendly systems and applications to support the work of faculty, staff, and students.
- Enhance the educational experience and student life through innovative technology solutions.
- Deliver consistent, responsive, and high-quality services and support to meet the needs of our users.
- Offer accurate, timely, and actionable information to facilitate informed decision-making.
- Enable and advance research efforts by providing cutting-edge technologies and tools.
- Optimize university processes and operations through IT solutions and automation.
- Improve accessibility and usability of IT services while increasing awareness among users.
- Maintain a modern, secure, and reliable IT infrastructure to support all university functions.
- Adhere to international standards in delivering IT services for compatibility and quality.
- Ensure rapid provisioning of computing resources and offer exceptional user support.
- Develop and empower IT personnel to build a more effective IT department and retain skilled employees.
- Focus on areas of IT excellence to continuously improve service quality and innovation.
- Effectively manage costs by outsourcing non-critical services while maintaining service quality.
- Promote cybersecurity awareness through regular communication, workshops, and simulation exercises.
- Proactively monitor and maintain network and system availability to minimize interruptions and ensure security and functionality.
- Collaborate actively with academic units, administrative divisions, governmental entities, and industrial partners, offering technological insights and IT solutions that align with KFUPM’s broader mission and goals.
- Foster a mechanism to capture, analyze, and act upon feedback promptly, ensuring service quality and addressing any IT-related concerns from the user community.