Mostly Requested Services

Request for Remote Desktop Access

Description: To get access to the user’s computer remotely through VPN.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request For (VPN) Access

Description: To get access to VPN.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for Accessing IT Resources/ Services

Description: To get access to a server or database.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for Monitoring and Support for Early Registration Activities

Description: To monitor students’ early registration activity and provide support to students and staff.

Service-Level Agreement: 15 Days.

Link to E-Desk

Request for CTS/DMS (Mustanad) Account

Description: Add/Remove/Update Accounts in Mustanad system Also, for other Mustanad issues

Service-Level Agreement: 5 Days.

Link to E-Desk

Request to enable Microsoft Services

Description: Enable Microsoft364 Services.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request to create account (production & Test environment)

Description: Create new account for users.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for Remote Desktop Access

Description: To get access to the user’s computer remotely through VPN.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request For (VPN) Access

Description: To get access to VPN.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for Accessing IT Resources/ Services

Description: To get access to a server or database.

Service-Level Agreement: 3 Days.

Link to E-Desk

Report a major incident

Description: Here you can report a major incident using this request template.

Service-Level Agreement: 1 Days.

Link to E-Desk

Default request

Description: Default incident request for support. Here you can ask for general IT support or help using this request template.

Service-Level Agreement: 1 Days.

Link to E-Desk

Inventory Service

Description: In this service you get inventory report for your IT hardware asset.

Service-Level Agreement: 1 Days.

Link to E-Desk

Operation System (OS) Images

Description: Creating and update Pc operating system (OS image).

Service-Level Agreement: 14 Days.

Link to E-Desk

Request for Transferring Hardware From/to my Name

Description: Transfer Hardwar item custody.

Service-Level Agreement: 14 Days.

Link to E-Desk

Request IT Equipment For Event

Description: Provide Hardware for Event (Laptops, PC, printers, Monitors..etc ), installation & support.

Service-Level Agreement: 14 Days.

Link to E-Desk

Request For Removing\Returning Hardware Item

Description: Remove obsolete or Unused H/W items from location and user asset.

Service-Level Agreement: 14 Days.

Link to E-Desk

Request For New Hardware Item

Description: In this service User can request a Hardware item like Laptop, Desktop Workstation, printer, Scanner, Monitor and Peripherals. Through IT Hardwar ligetimicy, Project and approved Purchase.

Service-Level Agreement: 14 Days.

Link to E-Desk

Request for an Email Account

Description: The department can request services or departmental accounts from the respective departments.

Service-Level Agreement: 2 Days.

Link to E-Desk

Request for location access

Description: Request for access to locations using Digital/Smart ID card that required permission.

Service-Level Agreement: 3 Days.

Link to E-Desk

Long Distance call facility

Description: To get official international and national call facility in your phone.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for Mobile radio units

Description: Request to get Mobile radio units for group communications in field.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for telephone line

Description: To provide telephone services. For new telephone line, shifting existing line, changing/fixing telephone and also request for other services/facilities of telephone services.

Service-Level Agreement: 5 Days.

Link to E-Desk

Request for WiFi Coverage Enhancement

Description: This service provide user to request for the enhancement of WiFi coverage.

Service-Level Agreement: 2 Days.

Link to E-Desk

Request Network setup for new Appliances in Data Center

Description: This service is for providing the network setup of new appliances in data center.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request Network Cabling in Data Center

Description: By this service, new or old devices can connect to the DATA Center's cabling infrastructure.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request a Static IP

Description: This services allow user to request for static IP address with the proper justification.

Service-Level Agreement: 2 Days.

Link to E-Desk

Request for Network Cable

Description: This service provide the ethernet network cable to users so they can connect their devices on the network.

Service-Level Agreement: 1 Days.

Link to E-Desk

Request for Internet Access for Guest Users

Description: This service provide the internet access for guest users.

Service-Level Agreement: 1 Days.

Link to E-Desk

Request For New Network Setup

Description: This service allow users to request for new network setup in the building.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request For BI Report Enhancement

Description: Please select this service if you want to request enhancement for any existing BI report.

Service-Level Agreement: 2 Days.

Link to E-Desk

Request For BI Report Access

Description: Please select this service to request for access to a BI report.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request For New BI Report

Description: This request allows users to request for developing a new BI report.

Service-Level Agreement: 5 Days.

Link to E-Desk

Zoom Webinar

Description: To host Zoom Webinar (up to 1,000 participants)

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for Delegation

Description: To delegate the approvals from an approver to his backup approver in E-Desk during the vacation.

Service-Level Agreement: 2 Days.

Link to E-Desk

Request for Portal account

Description: This request pertains to creating or updating a new user into the Portal.

Service-Level Agreement: 1 Days.

Link to E-Desk

Request For Adding Application/Service to Portal

Description: This request pertains to the addition or integration of an Application/System/Service into the Portal.

Service-Level Agreement: 1 Days.

Link to E-Desk

Request For Blocking/Unblocking A Website

Description: To allow or block a particular website.

Service-Level Agreement: 5 Days.

Link to E-Desk

Request For Website Admin Privilege

Description: This elevated permission allows for content editing, user management, and configuration changes, making it essential for site management

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for New Website Hosting

Description: This service ensures your site is reliably available to visitors, with options ranging from shared to dedicated server hosting.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request For Developing an Application

Description: This refers to a formal request or proposal put forward by client to design and develop a software application. The request generally includes details such as the purpose of the application, its functionalities, targeted user base and platform and other technical and non-technical specifications.

Service-Level Agreement: 90 Days.

Link to E-Desk

Request No Objection Letter for purchase a Software

Description: Here you can request No objection letter to purchase a software from out or local market through funded project or department budget.

Service-Level Agreement: 4 Days.

Link to E-Desk

Request IT to process purchasing a Software / Subscription / e-book

Description: In this request template you can request to purchase specific software or new/renew subscription or eBook.

Service-Level Agreement: 4 Days.

Link to E-Desk

KFUPM Filer Service

Description: Shared folder service for users and departments.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for Monitoring and Support of Monthly Financial Aid Process

Description: To provide support to Student Affairs users who run monthly stipend process for students.

Service-Level Agreement: 1 Days.

Link to E-Desk

Request for Monitoring and Support for Midterm Grade Submission Activities

Description: To monitor Midterm Grades submission activity by Faculty and provide support to Faculty and Staff

Service-Level Agreement: 5 Days.

Link to E-Desk

Request for Monitoring and Support for Final Registration

Description: To monitor students’ Final Registration activity and provide support to students and staff

Service-Level Agreement: 12 Days.

Link to E-Desk

Request for Monitoring and Support for Final Grade Submission Activities

Description: To monitor Final Grades submission activity by Faculty and provide support to Faculty and Staff

Service-Level Agreement: 12 Days.

Link to E-Desk

Request for Monitoring and Support for Early Registration Activities

Description: To monitor students’ early registration activity and provide support to students and staff.

Service-Level Agreement: 15 Days.

Link to E-Desk

Request for Creation or Modification of Banner Views

Description: To create/modify banner views for different department users.

Service-Level Agreement: 5 Days.

Link to E-Desk

Request for Configuration of Network Printer for Transcript Printing Process

Description: To configure network printer for students’ academic transcript printing by Deanship of Admissions & Registration users.

Service-Level Agreement: 3 Days.

Link to E-Desk

Request for Banner Users Security Profile Management

Description: To modify/create/ manage banner users and their access.

Service-Level Agreement: 2 Days.

Link to E-Desk

Smart Class Maintenance

Description: Requesting assistance for classroom equipment maintenance and operation.

Service-Level Agreement: 3 Days.

Link to E-Desk

Audio Visual Services

Description: Provide equipment and operational services for the use of the university's auditoriums, meeting rooms, and multi-purpose event venues. A service request has to be made at least 3 work days before the time of the event.

Service-Level Agreement: 3 Days.

Link to E-Desk

CCTV

Description: Request fix CCTV in your location.

Service-Level Agreement: 7 Days.

Link to E-Desk

Add/Update SIERRA Account

Description: Add or update the user account in Sierra system.

Service-Level Agreement: 2 Days.

Link to E-Desk

Install New SIERRA Client

Description: Install sierra client on user’s PC.

Service-Level Agreement: 2 Days.

Link to E-Desk

Report Fire Alarm Incident

Description: To report any Fire Alarm Incident.

Service-Level Agreement: 1 Days.

Link to E-Desk