Mostly Requested Services
Request for Remote Desktop Access
Description: To get access to the user’s computer remotely through VPN.
Service-Level Agreement: 3 Days.
Request For (VPN) Access
Description: To get access to VPN.
Service-Level Agreement: 3 Days.
Request for Accessing IT Resources/ Services
Description: To get access to a server or database.
Service-Level Agreement: 3 Days.
Request for Monitoring and Support for Early Registration Activities
Description: To monitor students’ early registration activity and provide support to students and staff.
Service-Level Agreement: 15 Days.
Request for CTS/DMS (Mustanad) Account
Description: Add/Remove/Update Accounts in Mustanad system Also, for other Mustanad issues
Service-Level Agreement: 5 Days.
Request to enable Microsoft Services
Description: Enable Microsoft364 Services.
Service-Level Agreement: 3 Days.
Request to create account (production & Test environment)
Description: Create new account for users.
Service-Level Agreement: 3 Days.
Request for Remote Desktop Access
Description: To get access to the user’s computer remotely through VPN.
Service-Level Agreement: 3 Days.
Request For (VPN) Access
Description: To get access to VPN.
Service-Level Agreement: 3 Days.
Request for Accessing IT Resources/ Services
Description: To get access to a server or database.
Service-Level Agreement: 3 Days.
Report a major incident
Description: Here you can report a major incident using this request template.
Service-Level Agreement: 1 Days.
Default request
Description: Default incident request for support. Here you can ask for general IT support or help using this request template.
Service-Level Agreement: 1 Days.
Inventory Service
Description: In this service you get inventory report for your IT hardware asset.
Service-Level Agreement: 1 Days.
Operation System (OS) Images
Description: Creating and update Pc operating system (OS image).
Service-Level Agreement: 14 Days.
Request for Transferring Hardware From/to my Name
Description: Transfer Hardwar item custody.
Service-Level Agreement: 14 Days.
Request IT Equipment For Event
Description: Provide Hardware for Event (Laptops, PC, printers, Monitors..etc ), installation & support.
Service-Level Agreement: 14 Days.
Request For Removing\Returning Hardware Item
Description: Remove obsolete or Unused H/W items from location and user asset.
Service-Level Agreement: 14 Days.
Request For New Hardware Item
Description: In this service User can request a Hardware item like Laptop, Desktop Workstation, printer, Scanner, Monitor and Peripherals. Through IT Hardwar ligetimicy, Project and approved Purchase.
Service-Level Agreement: 14 Days.
Request for an Email Account
Description: The department can request services or departmental accounts from the respective departments.
Service-Level Agreement: 2 Days.
Request for location access
Description: Request for access to locations using Digital/Smart ID card that required permission.
Service-Level Agreement: 3 Days.
Long Distance call facility
Description: To get official international and national call facility in your phone.
Service-Level Agreement: 3 Days.
Request for Mobile radio units
Description: Request to get Mobile radio units for group communications in field.
Service-Level Agreement: 3 Days.
Request for telephone line
Description: To provide telephone services. For new telephone line, shifting existing line, changing/fixing telephone and also request for other services/facilities of telephone services.
Service-Level Agreement: 5 Days.
Request for WiFi Coverage Enhancement
Description: This service provide user to request for the enhancement of WiFi coverage.
Service-Level Agreement: 2 Days.
Request Network setup for new Appliances in Data Center
Description: This service is for providing the network setup of new appliances in data center.
Service-Level Agreement: 3 Days.
Request Network Cabling in Data Center
Description: By this service, new or old devices can connect to the DATA Center's cabling infrastructure.
Service-Level Agreement: 3 Days.
Request a Static IP
Description: This services allow user to request for static IP address with the proper justification.
Service-Level Agreement: 2 Days.
Request for Network Cable
Description: This service provide the ethernet network cable to users so they can connect their devices on the network.
Service-Level Agreement: 1 Days.
Request for Internet Access for Guest Users
Description: This service provide the internet access for guest users.
Service-Level Agreement: 1 Days.
Request For New Network Setup
Description: This service allow users to request for new network setup in the building.
Service-Level Agreement: 3 Days.
Request For BI Report Enhancement
Description: Please select this service if you want to request enhancement for any existing BI report.
Service-Level Agreement: 2 Days.
Request For BI Report Access
Description: Please select this service to request for access to a BI report.
Service-Level Agreement: 3 Days.
Request For New BI Report
Description: This request allows users to request for developing a new BI report.
Service-Level Agreement: 5 Days.
Zoom Webinar
Description: To host Zoom Webinar (up to 1,000 participants)
Service-Level Agreement: 3 Days.
Request for Delegation
Description: To delegate the approvals from an approver to his backup approver in E-Desk during the vacation.
Service-Level Agreement: 2 Days.
Request for Portal account
Description: This request pertains to creating or updating a new user into the Portal.
Service-Level Agreement: 1 Days.
Request For Adding Application/Service to Portal
Description: This request pertains to the addition or integration of an Application/System/Service into the Portal.
Service-Level Agreement: 1 Days.
Request For Blocking/Unblocking A Website
Description: To allow or block a particular website.
Service-Level Agreement: 5 Days.
Request For Website Admin Privilege
Description: This elevated permission allows for content editing, user management, and configuration changes, making it essential for site management
Service-Level Agreement: 3 Days.
Request for New Website Hosting
Description: This service ensures your site is reliably available to visitors, with options ranging from shared to dedicated server hosting.
Service-Level Agreement: 3 Days.
Request For Developing an Application
Description: This refers to a formal request or proposal put forward by client to design and develop a software application. The request generally includes details such as the purpose of the application, its functionalities, targeted user base and platform and other technical and non-technical specifications.
Service-Level Agreement: 90 Days.
Request No Objection Letter for purchase a Software
Description: Here you can request No objection letter to purchase a software from out or local market through funded project or department budget.
Service-Level Agreement: 4 Days.
Request IT to process purchasing a Software / Subscription / e-book
Description: In this request template you can request to purchase specific software or new/renew subscription or eBook.
Service-Level Agreement: 4 Days.
KFUPM Filer Service
Description: Shared folder service for users and departments.
Service-Level Agreement: 3 Days.
Request for Monitoring and Support of Monthly Financial Aid Process
Description: To provide support to Student Affairs users who run monthly stipend process for students.
Service-Level Agreement: 1 Days.
Request for Monitoring and Support for Midterm Grade Submission Activities
Description: To monitor Midterm Grades submission activity by Faculty and provide support to Faculty and Staff
Service-Level Agreement: 5 Days.
Request for Monitoring and Support for Final Registration
Description: To monitor students’ Final Registration activity and provide support to students and staff
Service-Level Agreement: 12 Days.
Request for Monitoring and Support for Final Grade Submission Activities
Description: To monitor Final Grades submission activity by Faculty and provide support to Faculty and Staff
Service-Level Agreement: 12 Days.
Request for Monitoring and Support for Early Registration Activities
Description: To monitor students’ early registration activity and provide support to students and staff.
Service-Level Agreement: 15 Days.
Request for Creation or Modification of Banner Views
Description: To create/modify banner views for different department users.
Service-Level Agreement: 5 Days.
Request for Configuration of Network Printer for Transcript Printing Process
Description: To configure network printer for students’ academic transcript printing by Deanship of Admissions & Registration users.
Service-Level Agreement: 3 Days.
Request for Banner Users Security Profile Management
Description: To modify/create/ manage banner users and their access.
Service-Level Agreement: 2 Days.
Smart Class Maintenance
Description: Requesting assistance for classroom equipment maintenance and operation.
Service-Level Agreement: 3 Days.
Audio Visual Services
Description: Provide equipment and operational services for the use of the university's auditoriums, meeting rooms, and multi-purpose event venues. A service request has to be made at least 3 work days before the time of the event.
Service-Level Agreement: 3 Days.
CCTV
Description: Request fix CCTV in your location.
Service-Level Agreement: 7 Days.
Add/Update SIERRA Account
Description: Add or update the user account in Sierra system.
Service-Level Agreement: 2 Days.
Install New SIERRA Client
Description: Install sierra client on user’s PC.
Service-Level Agreement: 2 Days.
Report Fire Alarm Incident
Description: To report any Fire Alarm Incident.
Service-Level Agreement: 1 Days.