Mostly Requested Services
Request for location access
Description: Request for access to locations using Digital/Smart ID card that required permission.
Service-Level Agreement: 3 Days.
Add/Update SIERRA Account
Description: Add or update the user account in Sierra system.
Service-Level Agreement: 2 Days.
Online Attendance
Description: To take class attendance
Service-Level Agreement: 2 Days.
Request for Portal account
Description: This request pertains to creating or updating a new user into the Portal.
Service-Level Agreement: 1 Days.
Request to enable Microsoft Services
Description: Enable Microsoft364 Services.
Service-Level Agreement: 3 Days.
Request for Remote Desktop Access
Description: To get access to the user’s computer remotely through VPN.
Service-Level Agreement: 3 Days.
Request for VPN Access (Students)
Description: To get access to VPN.
Service-Level Agreement: 3 Days.
Report a major incident
Description: Here you can report a major incident using this request template.
Service-Level Agreement: 1 Days.
Default request
Description: Default incident request for support. Here you can ask for general IT support or help using this request template.
Service-Level Agreement: 1 Days.
Request for an Email Account
Description: The department can request services or departmental accounts from the respective departments.
Service-Level Agreement: 2 Days.
Request for location access
Description: Request for access to locations using Digital/Smart ID card that required permission.
Service-Level Agreement: 3 Days.
Request for telephone line
Description: To provide telephone services. For new telephone line, shifting existing line, changing/fixing telephone and also request for other services/facilities of telephone services.
Service-Level Agreement: 5 Days.
Request for WiFi Coverage Enhancement
Description: This service provide user to request for the enhancement of WiFi coverage.
Service-Level Agreement: 2 Days.
Request a Static IP
Description: This services allow user to request for static IP address with the proper justification.
Service-Level Agreement: 2 Days.
Request for Network Cable
Description: This service provide the ethernet network cable to users so they can connect their devices on the network.
Service-Level Agreement: 1 Days.
Turnitin
Description: To use turnitin plagiarism-prevention tool from within a course
Service-Level Agreement: 2 Days.
Textbook Integrations
Description: To access several publisher textbooks from within a course
Service-Level Agreement: 2 Days.
Online Attendance
Description: To take class attendance
Service-Level Agreement: 2 Days.
Comprehensive Course
Description: To access Online Courses in several subjects
Service-Level Agreement: 2 Days.
Blackboard Collaborate Ultra
Description: To host online meetings inside Blackboard courses.
Service-Level Agreement: 1 Days.
Request for Portal account
Description: This request pertains to creating or updating a new user into the Portal.
Service-Level Agreement: 1 Days.
Request For Blocking/Unblocking A Website
Description: To allow or block a particular website.
Service-Level Agreement: 5 Days.
Request No Objection Letter for purchase a Software
Description: Here you can request No objection letter to purchase a software from out or local market through funded project or department budget.
Service-Level Agreement: 4 Days.
Request IT to process purchasing a Software / Subscription / e-book
Description: In this request template you can request to purchase specific software or new/renew subscription or eBook.
Service-Level Agreement: 4 Days.
CCTV
Description: Request fix CCTV in your location.
Service-Level Agreement: 7 Days.
Cable TV line
Description: Request for a cable TV line.
Service-Level Agreement: 3 Days.
Add/Update SIERRA Account
Description: Add or update the user account in Sierra system.
Service-Level Agreement: 2 Days.
Report Fire Alarm Incident
Description: To report any Fire Alarm Incident.
Service-Level Agreement: 1 Days.